Blogs and Resources

Most businesses treat people and processes as separate concerns. One’s an HR issue. The other’s for operations. But the most successful companies know: those two things either lift each other up—or drag each other down. When processes are broken or slow, even your...

In most businesses, process improvement is the job of a few—usually someone with “operations” in their title. But at one company, something remarkable happened. As daily enhancement sessions continued across departments, everyone began thinking about process. Not just...

It started with one employee. She was spending an hour every week compiling a report no one enjoyed making and few people liked reading. It was complex. It was manual. And no one had questioned it in years. She did. Instead of quietly continuing, she brought it up in...

A professional services firm had a customer support team that was doing its best—but every conversation started with the same line: “Let me check on that and get back to you.” The problem wasn’t attitude. It was access. Reps had to dig through different platforms to...

Efficiency doesn’t always begin with a top-down directive or a new strategy meeting. Sometimes it starts with an overworked team and a bottleneck that’s become so normal, nobody questions it anymore. In one growing business, the billing department was spending nearly...

Efficiency doesn’t always begin with a top-down directive or a new strategy meeting. Sometimes it starts with an overworked team and a bottleneck that’s become so normal, nobody questions it anymore. In one growing business, the billing department was spending nearly...

Efficiency doesn’t always begin with a top-down directive or a new strategy meeting. Sometimes it starts with an overworked team and a bottleneck that’s become so normal, nobody questions it anymore. In one growing business, the billing department was spending nearly...

Change in business used to happen gradually. Markets evolved, competitors shifted, and companies had time to adjust. Not anymore. Now, businesses don’t just need to be strong—they need to be fast. The companies that hesitate, that rely on slow processes and outdated...

Inefficiency doesn’t announce itself. It doesn’t show up in big, dramatic failures. It seeps in, bit by bit, disguised as “the way things have always been done.” It looks like employees sending the same email over and over because there’s no automated response system....

Inefficiency doesn’t announce itself. It doesn’t show up in big, dramatic failures. It seeps in, bit by bit, disguised as “the way things have always been done.” It looks like employees sending the same email over and over because there’s no automated response system....