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When Everyone Starts Thinking Like Operations

When Everyone Starts Thinking Like Operations

In most businesses, process improvement is the job of a few—usually someone with “operations” in their title. But at one company, something remarkable happened. As daily enhancement sessions continued across departments, everyone began thinking about process. Not just...
The Bottleneck That Disappeared Overnight

The Bottleneck That Disappeared Overnight

Efficiency doesn’t always begin with a top-down directive or a new strategy meeting. Sometimes it starts with an overworked team and a bottleneck that’s become so normal, nobody questions it anymore. In one growing business, the billing department was spending nearly...
The Shipping Team That Became Problem-Solvers

The Shipping Team That Became Problem-Solvers

Efficiency doesn’t always begin with a top-down directive or a new strategy meeting. Sometimes it starts with an overworked team and a bottleneck that’s become so normal, nobody questions it anymore. In one growing business, the billing department was spending nearly...